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Lower Prices without Compromising on Service Levels

By Leveraging Data and Analytics

The health insurance market is highly competitive. Consumers are constantly on the lookout for lower prices, without comprising on the service they receive. The health insurance market is also a “people business.” Good service levels demand skilled and knowledgeable customer service representatives. To address these challenges, a large Dutch health insurer wanted to explore innovative ways to provide quicker and more accurate customer service, while reducing their costs and keeping customer data private and secure.

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